Because almost everything we print is custom-made to your specifications, our refund and cancellation policy works a little differently from off-the-shelf products.
Most of our products — business cards, brochures, banners, labels, and similar items — are printed to your specific artwork, quantity, and finish. Once you have approved a proof and production has started, the order cannot be cancelled or refunded, as the materials and print run are specific to your job.
If you need to cancel or change an order before we begin printing, contact us as soon as possible by phone or WhatsApp. Any advance payment already made may be adjusted or refunded at our discretion, depending on the work already done (design, plate-making, or material procurement).
If a completed order has a genuine printing defect — such as a production error not present in the artwork/proof you approved, significant color mismatch from the approved sample, or damaged material — please contact us within 3 days of collection or delivery with photos of the issue. We will review the job and offer a reprint or an appropriate remedy at no extra cost where the defect is on our end.
We are not able to offer a refund or free reprint for errors present in the artwork or proof you approved (spelling, layout, colors, or image resolution), or for minor variations that are a normal part of the printing process (slight variation in shade between print runs, for example).
To raise a concern about an order, contact us at dhanasekar2k@gmail.com or call +91 9790733655, and we will work with you to resolve it.
Need a quick quote or have artwork ready? Message us directly on WhatsApp for the fastest response, or submit our contact form with your project details.